Frequently Asked Questions
Find answers to common questions about using Mazad
Click the "Sign Up" button in the top right corner and fill out the registration form with your email, name, and password. You'll receive a verification email to confirm your account.
To place a bid, enter your amount in the bidding panel on an active auction item. Your bid must be higher than the current bid plus the minimum increment. All bids are binding and cannot be retracted.
You'll be notified in real-time if someone outbids you. The highest bidder when the auction ends wins the item.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Payment details are handled securely through our payment processor.
Navigate to your profile and click "Become an Auctioneer". Fill out the application form with your business details. Our team will review your application within 2-3 business days.
We charge a small listing fee per auction and a commission on successful sales. The exact rates depend on your seller tier. Contact us for detailed pricing information.
A reserve price is the minimum price a seller is willing to accept. If bidding doesn't reach this amount, the item won't be sold. Reserve prices are hidden from buyers until met.
"Buy Now" allows you to purchase an item immediately at a fixed price, ending the auction instantly. This option is only available if the seller has set a Buy Now price.
Click the heart icon on any auction to add it to your watchlist. You'll receive notifications when watched auctions are about to start or end, helping you track items you're interested in.
Shipping is handled between the buyer and seller. Each auction listing includes shipping information and costs. Some sellers offer local pickup options.
Return policies vary by seller. Check each auction listing for specific return terms. If an item is significantly not as described, contact our support team within 48 hours of receipt.
Still have questions?
Can't find the answer you're looking for? Please reach out to our support team.
Contact Support