Refund Policy

Last updated: January 09, 2026

1. Overview

This Refund Policy outlines the circumstances under which refunds may be issued on the Mazad platform. Due to the nature of auctions, most sales are final. However, we offer refunds in specific situations.

2. Auction Purchases

All bids placed on Mazad are considered binding contracts. Once you win an auction, the sale is final and refunds are generally not available except in the following circumstances:

• The item received is significantly different from the description
• The item arrives damaged (with photo evidence required)
• The seller fails to ship the item within the agreed timeframe
• The item is counterfeit or fraudulent

3. Refund Request Process

To request a refund, you must:

1. Contact our support team within 48 hours of receiving the item
2. Provide your order number and detailed explanation
3. Submit clear photos of the item and any damage or discrepancies
4. Wait for our team to review your case (typically 3-5 business days)

4. Seller Fees

Listing fees and seller commissions are non-refundable, except in cases of:

• Technical errors on our platform that prevented your auction from running properly
• Unauthorized charges to your account
• Duplicate charges

5. Processing Time

Approved refunds will be processed within 5-7 business days. Refunds are issued to the original payment method used for the purchase. Please allow additional time for your financial institution to process the refund.

6. Partial Refunds

In some cases, partial refunds may be granted for:

• Items with minor defects not mentioned in the description
• Missing accessories that were listed but not included
• Late delivery (shipping fee refund)

7. Return Shipping

If a return is required for a refund:

• Seller is responsible for return shipping costs if item was misrepresented
• Buyer is responsible for return shipping in case of buyer's remorse (if seller accepts returns)
• Items must be returned in the same condition as received

8. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Buyer's remorse or change of mind
• Failure to read the item description
• Items accurately described with all flaws disclosed
• Buyer provided incorrect shipping address
• Damage caused after delivery

9. Disputes

If a refund request is denied and you disagree with our decision, you may escalate the dispute through our mediation process. Both parties will be asked to provide additional evidence, and our team will make a final determination.

10. Fraud Prevention

We reserve the right to deny refund requests if we suspect fraudulent activity. Repeated refund requests may result in account suspension or termination.

11. Chargebacks

Filing a chargeback without first contacting our support team may result in immediate account suspension. We strongly encourage working with our support team to resolve any issues before initiating a chargeback with your bank.

12. Contact Information

For refund requests or questions about this policy:

• Email: refunds@mazad.com
• Phone: +1 (555) 123-4567
• Hours: Monday-Friday, 9am-6pm EST